Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Atomic AI Agency AI agent platform. We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Privacy Act), including the Australian Privacy Principles (APPs), and international regulations including the EU General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Name, email address, and contact details
• Company information and business details
• Payment and billing information
• Account credentials and authentication data
• Agent configuration and customisation preferences

2.2 Usage Data

We automatically collect information about your use of our platform:

• Device information (IP address, browser type, operating system)
• Usage patterns and interaction data
• Agent performance metrics and analytics
• Log files and error reports

2.3 Integration Data

When you connect third-party integrations (CRM, email, calendar, etc.), we may access and store data necessary for agent functionality, including API credentials (encrypted) and integration-specific data.

3. How We Use Your Information

We use collected information for:

• Service Delivery: Provide, maintain, and improve our AI agent services
• Account Management: Create and manage your account and subscriptions
• Communication: Send service updates, security alerts, and support messages
• Analytics: Analyze usage patterns to enhance platform performance
• Security: Detect, prevent, and address technical issues and fraud
• Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send promotional materials (with your consent, where required)

4. Data Storage and Security

4.1 Data Location

Your data is primarily stored on servers located in Australia. Some data may be processed or stored in other jurisdictions where our service providers operate, including the United States and the European Union. We ensure appropriate safeguards are in place for international data transfers.

4.2 Security Measures

We implement industry-standard security measures:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure credential storage with encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Regular backups and disaster recovery procedures

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support). These providers are contractually obligated to protect your data.

5.2 Legal Requirements

When required by law, court order, or government request, or to protect our rights, property, or safety.

5.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Your Rights (Australian Privacy Act & GDPR)

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Receive your data in a structured, machine-readable format (GDPR)
• Object: Object to processing of your personal information for certain purposes
• Withdraw Consent: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or relevant EU supervisory authority

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Bot configuration and performance data is retained for the duration of your subscription plus 12 months. After account deletion, we securely delete or anonymize your personal information within 30 days, except where longer retention is required by law.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings. Our use of cookies includes:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Users

If you access our services from outside Australia, your information may be transferred to and processed in Australia or other countries. By using our services, you consent to such transfers. We comply with applicable data protection laws, including implementing Standard Contractual Clauses for EU data transfers where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

OAIC Contact: You may also contact the Office of the Australian Information Commissioner atwww.oaic.gov.au